Frequently Asked Questions

What is the full return policy?

Please contact us for further assistance.

Returns or exchanges are available with unopened containers. Items purchased from Body Goods may be returned for store credit within 30 days of purchase.

How long will the return/exchange process take?

Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed,you will receive a shipping confirmation email along with a tracking number,or email confirming the store credit.

Can I change my order once it has been placed?

We fill orders very quickly. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order.

I was shipped the wrong product!

Please refer to our exchange/return policy.  Once the ticket is received you will receive a prepaid shipping label in a separate email.

Please be sure to specify the original product ordered as well as the actual product you received.

I forgot my coupon code!

Unfortunately, our checkout process does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change its prior to dispatch. Please ensure all your information is correct before submitting your order, including your discount code.

Am I responsible for return shipping?

You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee for your exchanged item.

If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item.

Additional Disclosures

Products sold are not intended to diagnose, treat, cure, or prevent any illness or disease.

The statements on products that we sell have not been evaluated by the FDA.